For 32 years our Australian owned and managed company has been a specialist and pioneer in organising travel through Russia and neighbouring countries and we continue to focus on the destinations we know best.
We are seeking energetic and reliable professionals to join our team as Customer Assist Advisors. The successful candidates will be responsible for answering incoming customer calls, emails and social media posts, using company policies to solve customer issues and directing calls to stores and other internal teams when necessary. Our Customer Assist Advisors are often the first point of contact for customers’ product and delivery issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
What will I be doing?
Answer incoming customer phone calls, emails and social media posts, and take appropriate action for each contact
Maintain customer satisfaction based on explicit criteria set forth by the company
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated and accurate.
Liaise with stores to resolve and/or direct customer issues
What I need to be successful:
Previous customer service experience preferred
Excellent interpersonal communication skills
High level of professionalism
Strong problem-solving abilities
Proficient user of Microsoft Office and systems
Part-time and full-time will be considered
When joining us you’ll enjoy a range of benefits including:
24 days annual leave
Store discounts up to 20%
Company Pension & Life Assurance
Access to our employee assistance helpline
And many more additional benefits, discounts and offers.