• Customer Experience Officer, NSW

    Position Start Date:
    Immediate Start
    Salary:
    $35.00 Per Hour
    Positions:
    1 Position/s Available
    Duration:
    Up to 3 Months
    Type:
    Part & Full-Time
    Shifts:
    Day Shifts
    Work Day:
    Mon - Sun
    Accomodation:
    Not Included
    Meals:
    Not Included
    Sponsorship:
    Not Available
    2nd Year Visa:
    Not Eligible
  • Job Description

    About the Role

    As a customer-focused individual, your daily duties will include but are not limited to the following:

    • Reviewing complaints from customers and other stakeholders
    • Analysing customer feedback and complaints to identify trends
    • Providing feedback on trends to the Team Leader in the form of reports
    • Proposing opportunities and strategies for improvement
    • Assisting the Team Leader and wider team to create a positive customer experience
    • Performing ad hoc administrative tasks as required

    About You

    As the successful candidate, you will be dedicated to customer service and will come with the following:

    • Experience in a similar role
    • Success with issue resolution
    • Excellent attention-to-detail
    • Great communication skills
    • Motivation and drive for process improvement

    Benefits

    • Great team environment
    • Possible contract extension
    • Grow your career in the public sector

    Please note that due to the volume of applications, only successful applicants will be contacted.