• Customer Service Officer, NSW

    Position Start Date:
    Immediate Start
    Salary:
    $29.00 Per Hour
    Positions:
    1 Position/s Available
    Duration:
    Up to 3 Months
    Type:
    Full-Time
    Shifts:
    Day Shifts
    Work Day:
    Weekdays
    Accomodation:
    Not Included
    Meals:
    Not Included
    Sponsorship:
    Not Available
    2nd Year Visa:
    Not Eligible
  • Job Description

    An excellent opportunity to join a Government Department which will see you on the fore front line for all customer enquiries. Based in South-West Sydney, the department is looking for multiple customer service officers to answer inbound calls and start immediately!

    Your new role

    Calls are in relation to support enquiries and dealing with a high volume of cases.

    Role includes:

    • Ability to handle customer enquiries promptly and courteously and show empathy where required.
    • Pace is high volume and you will be required to follow up with all relevant administration tasks
    • Provide clear, correct and timely information
    • following up with emails and data entry to ensure all matters are resolved quickly

    What you'll need to succeed 

    • Previous experience working within a contact centre is essential
    • Experience dealing with sensitive and complex matters in a professional manner
    • Excellent customer service skills
    • Previous experience with Microsoft Outlook, Word and Excel

    Please note this contract is currently for around four months with a strong potential to extend after this.

    Start date will be ASAP and you must be available immediately to interview.

    Working hours: Monday to Friday 7 hours a day within 8am-6pm