• Customer Service Consultant, Vic

    Position Start Date:
    12/02/2020
    Salary:
    $28.38 Per Hour
    Positions:
    1 Position/s Available
    Duration:
    Up to 6 Months
    Type:
    Full-Time
    Shifts:
    Day Shifts
    Work Day:
    Mon - Sun
    Accomodation:
    Not Included
    Meals:
    Not Included
    Sponsorship:
    Not Available
    2nd Year Visa:
    Not Eligible
  • Job Description

    Our client is an international success story in large and small appliances and they are looking for the best of the best to work within the service team. This global organisation specialising in home appliances, have a reputation for high quality and a premium customer service to match.


    A number of temp opportunities are available for experienced and passionate customer service consultants. Taking inbound calls, this role plays an integral part in providing first contact resolution and provides support to their consumers as well as liaising with internal and external stakeholders.

    Your responsibilities will incorporate:

    • Provide exceptional customer service to all consumers as well as internal and external stakeholders
    • Respond in an efficient and professional manner to all consumers
    • Process orders in a timely manner and display a sense of urgency towards customer enquiries
    • Coordinate technical service providers to attend to repairs if required
    • Management and first call resolution of customer concerns
    • Provide product information and technical assistance
    • Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumer

    To be considered for this position you will demonstrate the following capabilities

    • Previous experience in a customer service role
    • Professional verbal and written communication skills
    • Exceptional problem solving and negotiation skills
    • Professional telephone manner and possess a high level of resilience
    • Proven ability to meet KPI’s

    Work hours:

    • 6 day rotating roster - 7am-7pm Mon-Fri and Saturday 9am-5pm
    • Your shifts will rotate through these hours
    • You will also be required to work non-national public holidays