• Customer Service , Vic

    Position Start Date:
    Immediate Start
    Salary:
    $30.60 Per Hour
    Positions:
    1 Position/s Available
    Duration:
    Up to 3 Months
    Type:
    Part-Time
    Shifts:
    Day Shifts
    Work Day:
    Weekdays
    Accomodation:
    Not Included
    Meals:
    Not Included
    Sponsorship:
    Not Available
    2nd Year Visa:
    Not Eligible
  • Job Description

    On behalf of a Local Council based in the Inner suburbs, we are recruiting a Customer Service Officer to assist within this Councils busy contact centre.

    This is a temporary opportunity initially for 3 months.

    Key responsibilities:

    • Providing customer service solutions within an inbound call centre environment to members of the community
    • Dealing with high volume enquiries
    • Data entry and other adhoc duties
    • Call centre environment as well as front desk cashier tasks
    • Objection handling

    Key requirements:

    • Have call centre experience dealing with a very busy switchboard
    • Objection handling experience is a must
    • Local Government experience would be advantageous
    • Experience using Pathway (Smart Client) would be ideal
    • Be extremely customer service focused
    • Possess superior organisational and time management skills
    • Be an effective communicator
    • Have an intermediate working knowledge of the MS Office suite